When your order arrives, check each
item carefully (immediately please). If for any reason you are not satisfied,
you may return that product for exchange, credit or refund. Please call
for a Return Authorization #.
Returns will not be accepted
without an RA#.
Returns & Replacements
Merchandise may be returned in a new,
unused condition within ten days of purchase. Special orders, drop ships, and
custom merchandise may not be returnable or may be subject to a 10% restocking
fee. Proof of purchase (copy of your sales receipt) is necessary to
return items. In the event that your package or product is damaged, immediately
contact the delivering carrier and save all packing material for inspection.
Damages and shortages must be reported to KO Trading within 72 hours.
Customer is responsible for all shipping to and from the store
unless an error has been made
on the part of KO Trading. Shipping charges are non-refundable
All saddle sales are final.
We make every attempt to have all items
in stock. However, in the event an item is backordered, it will be shipped as
soon as possible. Customers will be notified when an item is not in
Pricing & Specifications
Merchandise prices and specifications
are subject to change without notice. KO Trading is not responsible for
typographic, photographic, and/or descriptive errors.
We reserve the right to adjust shipping
charges. Additional shipping charges will apply to heavy liquids and larger
sized items. Oversized packages (larger than 12" x 12" x 12")
may require additional shipping charges based on prevailing rates. You may obtain a real-time shipping quote by adding items to your cart, entering your ZIP code, and selecting your preferred carrier. International customers proceed to checkout and enter your FULL shipping information including postal code and country of delivery.
International Saddle Shipping
Customers from the following countries may choose from either USPS or FedEx. Per USPS guidelines, countries not listed are ineligible for USPS delivery of saddles due to size restrictions and must choose FedEx for shipping. If an invalid selection is made we reserve the right to hold the order and contact customer with proper shipping rates before proceeding. Countries eligible for USPS delivery of saddles are:
Canada Hong Kong Andorra Austria (Europe) Azerbaijan Belgium Denmark
Finland France Germany Gibraltar Britain and Northern Ireland
Greece Ireland Italy Japan Liechtenstein Luxembourg
Macao Malta Netherlands New Zealand Norway Poland
Portugal San Marino Slovakia Spain Sweden Switzerland
Trading will not sell or trade customer information. We receive and store any
information you enter on our Web site or give us in any other way. You can
choose not to provide certain information, but then you might not be able to
take advantage of many of our features. We use the information that you provide
for such purposes as responding to your requests, customizing future shopping
for you, improving our store, and communicating with you.